Send money out · Reviewed 24 October 2026

Payouts, withdrawals and partial settlements

Prepare recipient payments and track card-balance withdrawals, including paid-so-far and still-owed amounts.

Choose the right workflow

Workflow	Use it for	Where
Payout	Paying the people your business owes through an enabled rail.	Payouts
Withdrawal	Moving eligible card collections held for your merchant to a withdrawal destination.	Withdrawals
Direct bank collection	A customer paying directly into your bank account.	Collections / Invoices

Payouts and withdrawals involve live money. Test view is not a general simulator for these dashboard workflows.

Prepare and follow a payout

Open Payouts → Pay someone. Connect the required operator account if the page prompts you to do so.
Choose the available rail and recipient. Prepare a single recipient or use the bulk importer for CSV, TXT, pasted text or a photographed list when available.
Review every recipient, destination, currency and amount. A photo scan only extracts candidate rows; it creates no payout.
Review and approve the prepared payment using the displayed security confirmation. Inspect History for each recipient’s result; investigate failures before retrying.

Payout screen with Pay someone, Recipients, History and the connect-operator prerequisite — Current account prerequisite state. No payout was prepared or submitted. Select the image to enlarge.

For bank batches, export the bank file, complete the transfer through the bank, then record the outcome and proof in the worklist. Exporting a file is not a completed bank transfer. Use Recipients to maintain saved destinations.

Request and track a withdrawal

Open Withdrawals. Check the available and pending balances in the selected currency.
Review or add the withdrawal destination, including any required beneficiary/address details. Check fees and the net amount before requesting.
Follow the request in withdrawal history. A processing request has not yet completed at the bank. Open proof where available and match its reference against your statement.

Merchant label	Meaning
Processing	The request is queued (`PENDING`). Cancellation is offered only while allowed.
Paying out	Operations is handling it (`PROCESSING`).
Partially paid	At least one payment has been recorded; a remaining amount is still owed.
Paid	The recorded payments have completed the withdrawal.
Rejected / Failed / Cancelled	Read the reason and current balance before choosing the next action.

Inspect partial withdrawal payments

History shows Requested, Paid so far and Still owed. Expand Payment history for each recorded transfer’s amount, date, bank reference and proof. A partially paid request remains open for its unpaid remainder.

For authorized operations staff, the admin workflow uses Record payment: enter the actual Amount sent, bank reference and optional proof for each transfer. Record only a transfer already made and evidenced. The final transfer completes the request; the original request is not a second payment instruction.

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